Delivery will be made to the address specified through our checkout when you complete your order.
Should you wish to change the delivery address after goods have been dispatched, we will require you to cover the delivery charges for the redirection (please note re-direction is only available for goods despatched via courier). The charges will be the same as the original delivery charge. Please be aware that the redirection approval is subject to your order status.
Orders are aimed to be delivered within 3-5 working days after dispatch.
If the delivery of the order will be refused, or it fails due to you cancelling the contract, Arti-San will refund you within 30 days for any sum that has been paid by you with respect to the goods. By exercising your right to cancel, you are required to return the goods, at your own cost, to Arti-San returns Address. If you fail to return the goods within 14 days, we reserve the right to charge you for any costs incurred during retrieving the goods from you.
We make every effort to ensure goods are delivered within five working days of acceptance of your order. However, Arti-San will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delays as soon as possible.
For courier deliveries, please ensure you provide a delivery address, where someone will be available to receive the delivery between 7.30am and 5.30pm, Monday to Friday. If the couriers are unable to complete a delivery due to nobody being present, a calling card will be left asking you to contact them directly to arrange a re-delivery. If you do not contact the couriers within 2 days of receiving this card, the goods will be returned to our Dispatch Depot and a re-delivery charge may be applicable to your order.
Our Delivery Costs Explained
|Small Parcel||UK, Guernsey & Jersey||Up to 1000g||£2.87|
|Large Parcel – Courier||UK, Guernsey & Jersey||1001g – 2000g||£5.82|
|Courier||UK||1001g & above||£11.34|
|Channel Islands Courier||UK, Guernsey & Jersey||2001g & above||24.00|
Our Delivery Times
We aim for 1-2 working days for dispatch of your orders*
UK Orders should be delivered within 3-5 working days
For orders placed after 3.30 pm, the working day commences at 9 am the next day
We cannot deliver to a PO Box address via courier
*Please note at the busiest time (Oct-Dec) dispatch may take a little longer